Customer Care

CHANGING OR CANCELLING AN ORDER:

Regrettably, once an order is placed, we cannot make changes or cancel it. Please review your cart and shipping details carefully before confirming your purchase.

If you made an error in your delivery address, contact us immediately. However, as we aim to ship orders swiftly (1-2 business days), we can't guarantee address changes. Aussie Sneaker Plug is not responsible for lost or stolen items due to incorrect details.

Please note, we reserve the right to cancel orders at our discretion.

 

SIZING ENQUIRIES:

For sizing concerns, reach out to us at support@aussiesneakerplug.com. We're here to help!

SIZING:

All sizes are in US sizing.

 

CURRENCY USED ONLINE:

All prices are in AUD.

 

PAYMENT METHODS:

  • Credit Cards: Visa, Mastercard, American Express, and PayPal are accepted at checkout.
  • AFTERPAY: Available to Australian customers. Learn more on the Afterpay website.

 

PAYMENT SECURITY AND ORDER VERIFICATION:

We prioritize security and fraud protection. Orders are protected by Shopify. In some cases, we may verify payment details for your protection. In such cases, we'll contact you.

 

AUTHENTICITY:

Aussie Sneaker Plug guarantees the authenticity of every item we sell. Our experts thoroughly inspect all items.

 

ITEM CANCELLATION DUE TO ERROR OR AVAILABILITY:

If a "sold-out" item is mistakenly purchased, listed at the incorrect price, or has erroneous information or images due to typographical errors or genuine mistakes, we reserve the right to cancel the transaction.

You'll be promptly notified via email and offered:

  1. The correct product at the right price/information,
  2. A suitable replacement, or
  3. A full refund (as applicable).

For all online customer service and order enquiries, reach us at support@aussiesneakerplug.com.

PLEASE NOTE:

Review our shipping and returns policies before purchase. By ordering from Aussie Sneaker Plug, you agree to these terms. Read our full returns policy for further details.