CHANGING OR CANCELLING AN ORDER

Unfortunately, we are unable to make any changes or cancel an order once it has been placed. Please make sure to carefully review the items in your cart and shipping information before placing the order.

If you have made an error in your delivery address, please contact us immediately. However, as we aim to pack and ship orders within 1 -2 business days we cannot guarantee that your requests can be made. If your order has already been shipped, Aussie Sneaker Plug accepts no responsibility for lost or stolen items where incorrect details have been entered.

Please note we reserve the right to cancel any order at any time, at our sole discretion.  

 

SIZING ENQUIERIES

If you are unsure about sizing, please contact us at support@aussiesneakerplug.com for assistances.

 

SIZING

All sizing is in US sizing.

 

 CURRENCY USED ONLINE

All prices are charged in AUD.

 

PAYMENT METHODS

CREDIT CARDS
We accept Visa, Mastercard and American Express. Paypal is also available at checkout.

AFTERPAY
Afterpay is an interest free payment plan service. It is only available to Australian customers (i.e. customers with an Australian billing address). Please see the Afterpay website for more information.

 

PAYMENT SECURITY AND ORDER VERIFICATION

Aussie Sneaker Plug is committed to maintaining the highest levels of security and protection against fraud. All orders submitted through our website are protected by Shopify. In the event that a purchase is not authorised by the card holder, the card holder must notify their credit card provider immediately.

For the protection of our customers, some orders may also be subject to payment verification by Aussie Sneaker Plug to ensure that the cardholder has authorised the payment. In such a case, your order will be put on hold and we will contact you.

 

AUTHENTICITY

Aussie Sneaker Plug guarantees the authenticity of every item sold, every item has been check by our experts to ensure that all items are authentic. Learn more..

 

ITEM CANCELLATION DUE TO ERROR OR AVAILABILITY

In the event that a 'sold-out' item has been purchased or, product has been listed at the incorrect price or, an item has been listed with incorrect descriptive information or image due to a typographical error or similar genuine mistake Dough reserves the right to cancel the transaction.

You will be notified by email as soon as possible and offered either

1) the product to you again at the correct price/and or with the correct information

2) a suitable replacement or

3) a full refund (whichever is most applicable).

If you have been charged for the purchase, Aussie Sneaker Plug will immediately refund the total amount debited.

* For all online customer service and order enquiries, get in touch at at support@aussiesneakerplug.com

PLEASE NOTE:

It is the customer’s responsibility to review all shipping and returns policies before purchase and therefore agree to these terms when ordering from Aussie Sneaker Plug. Please read our full returns policy.