FAQ

GENERAL

Aussie Sneaker Plug is one of Australia's largest and most trustworthy exclusive streetwear store. Operating online since December 2020, we are committed to give customers access to the most limited sneakers & apparel in the world without needing to worry about missing out on new releases. 
ABN: 63 653 404 487

Q: Are all your products authentic?
A: Yes, every single item listed on our website is guaranteed authentic. We go through multiple authentication checks to ensure that customers only receive genuine products. If deemed otherwise, a full refund will be provided.

Q: How are your prices determined?
A: Our prices are determined based on many factors. The products we sell, release in very limited quantity around the world, and they all tend to sell out within seconds online from retailers. People line up nights and nights for in-store drops, leaving others no chance to buy. Due to these circumstances, there is a competitive market for these items, and so we price our products according to the market value and what we believe is fair in order to guarantee every one of our customers a chance to secure the product without needing to worry about missing out.

Q: Is there a physical store?
A: Right now we only operate online, but we intend to open a physical store in the near future! Our home-base is located in Melbourne, Victoria, where we dispatch all orders from. 

Q: Which countries do you ship to?
A: We ship to Australia & New Zealand. 

Q: Are there size exchanges available in case we buy the wrong size?
A: Most occasions we do, please head to this page for more information.

Q: What payment methods do you accept?
A: We accept PayPal, AfterPay, Zip, Humm, Laybuy & Klarna.

Q: What currency are these prices set at?
A: By default, all prices are set in AUD (Australian Dollars) on our website.

Q: Are all items brand new?
A: Yes, everything listed online is brand new. 

Q: What does GS stand for in the product titles?
A: GS stands for grade-school, which identifies that the product is manufactured in youth sizing. However, girls can definitely wear it. There are very minimal differences compared to the usual women's sneaker, it's just Nike's unorthodox choice of allocation. GS sneakers are essentially for the ladies! 

OTHER

For information on returns/refunds, please click here

For information on shipping, please click here

For assistance with sizing, our size chart can be located here

If you have any other questions, please contact us here