Hi Emily,
Thank you for your feedback regarding the mini sneaker keychain you purchased from us. We're sorry to hear that it broke so soon after your purchase.
As our keychains are meant to be durable and enjoyable, we would like to offer you a replacement for the broken keychain. Please reach out to our support team asap, and they will assist you further with the replacement process.
We apologise for any inconvenience this may have caused and appreciate your understanding. Our goal is to ensure your satisfaction with our products, and we hope to have the opportunity to make things right for you.
Best regards,
Adam Allwood
CEO, Aussie Sneaker Plug